FAQ

Table of Contents
Table of Contents

Product Information

PuraKrin™ is the active ingredient in our formulation that is processed from soluble biological materials that exist in cell conditioned media. PuraKrin™ is aimed at providing paracrinal stimulation for accelerated healing and healthy skin.

To find out more about Laudrés’s proprietary active PuraKrin™, click here.

Laudrés products are formulated with each of the five skin types (Normal, Dry, Combination, Sensitive, Oily) in mind to cater to your specific skin concerns. 

Click here for a skin assessment to find your perfect serum from our Gene Tonic Dual Serum collection.

Yes, Laudrés skincare products are Dermatologically-Tested and are free from most skin irritants, as mentioned in our Brand Ethos

All Laudrés skincare products are formulated with actives that do not cause irritation on normal skins. In other words, we do not overdose the actives and are formulated with the recommended dosage of each active.

We do not condone any form of animal cruelty and are strictly against testing our products on animals.

Our products are manufactured in Singapore.

It is advisable to store your products away from direct sunlight, in a cool and dry environment to prevent exposure to heat and light which can accelerate the breakdown of key ingredients found in our products.

If you are currently pregnant or breastfeeding, we advise that you consult your doctor before use.

A tingling sensation without an appearance of redness or rash is not an ‘irritation’. If a tingling sensation is felt, it is likely due to the quick absorption of products into the skin, and that usually happens in very dehydrated skins. But over a few applications, the skin should be accustomed to the product and should not feel any further tingling. Since our products contain a high concentration of our key active ingredients, it is normal to experience some tingling sensation upon application. 

However, if tingling sensation persists or worsens, cease the use of the product immediately and seek medical help if symptoms worsen.

Discontinue use of the product immediately and consult your dermatologist. 

It is recommended to conduct a patch-test before using our products. Apply a small amount of the product to a clean area of your skin. If any redness, burning, itching or irritation occurs, cease the use of the product immediately and seek medical help if symptoms worsen.

Kindly refer to our ingredient list under the product information to identify potential sensitivities.

Unopened products have a shelf life of three years. Upon opening, our products will remain effective for 24 months. We highly recommend usage of our products within 24 months for optimal results.

Our Laudrés team is currently working on our next product to be launched.

Subscribe to our mailing list, and watch this space closely for upcoming updates.

Orders

To check the status of your order, simply log in to your account and select “Order History” under “My Account”. If you still have any questions regarding your order, please send an email to enquiries@laudres.com with your order number and we will get back to you as soon as possible.

Unfortunately, we do not accept modification or cancellation of orders once it has been placed. This includes adding or removing any items in the order, or changing the shipping method. All sales upon confirmation are final.

Kindly send an email to enquiries@laudres.com with your order number and we will get back to you as soon as possible.

We accept all major Credit Cards (Visa, Master Card, American Express etc.).

Shipping & Delivery

As Laudrés ships worldwide, shipping  costs vary by region. All orders are shipped via DHL Express.

This service includes a DHL Tracking Number.

Shipping costs  will be reflected upon checkout. We have negotiated preferred shipping rates with DHL to keep your shipping costs as low as possible.

Laudrés offers international shipping. 

Do note that all international orders are subjected to local custom fees, taxes, tariffs, or duties, which are not included in the shipping charges.

All applicable custom duties and taxes will be paid by the customer. You will be notified directly via phone or email by our delivery partner if payment is necessary.

Upon confirmation of your order, A confirmation email will be sent to you.

Kindly allow us within 2 – 4  business days to process and pack all orders.

Once your order has been processed and dispatched, you will receive an email with the tracking information for your parcel. 

Please refer to the list below to check the estimated duration needed for orders to arrive.

Expected Delivery Times, by Country*

United States : 4 – 7 business days

United Kingdom: 4 – 7 business days

Australia & New Zealand :  4 – 7 business days

Canada: 4 -7 business days

Asia: 2- 10 business days 

Other countries : 4 – 14 business Days

*Due to Covid19, kindly expect a slight delay in deliveries due to safety precaution measures. There are a few countries that may take a little longer in receiving their packages. Click here to find real time updates.

If you have entered a wrong address or need to make a change, please contact us as soon as possible at enquiries@laudres.com

However, if the order has been dispatched, we will not be able to make any amendments and Laudrés will not be liable for any replacement, refunds or any additional cost incurred due to the undelivered parcel.

If your parcel has not arrived after the expected delivery time, please email us at enquiries@laudres.com and we will get in touch with you to resolve this issue as soon as possible.

Returns & Exchanges

Unfortunately, all sales are final and we do not accept refunds. .

We have a 14 days warranty on products purchased on our website. Should there be a need to exchange your purchase, we will accept exchanges on orders placed within 14 days from the delivery date accompanied with a valid reason for exchange. 

Kindly drop us an email at enquiries@laudres.com with your order number and let us know what went wrong. 

Kindly note that shipping charges for exchanges will be borne by our customers.

We sincerely apologize for this inconvenience and take full responsibility for this mistake. In the rare event that this occurs, kindly reach out to us at enquiries@laudres.com and we will be more than happy to assist you. Please include photos of your packing slip and any damage.

Kindly note that we are not responsible for personal damages to an item ( In the event if the item has been dropped, stolen, misused etc.)

Contact Us

You are welcome to reach out to us at enquiries@laudres.com

Laudrés products are currently only available online. 

Press

Thank you for your kind interest in our products. For retailer or distribution inquiries, please contact our person in charge at enquiries@laudres.com

Others

 

If your question has not been answered above, kindly send us your enquiries at enquiries@laudres.com and we will be in touch with you as soon as possible.

More questions and enquiries?

Drop us a message using the enquiry form and we will get back to you as soon as we can!